Cancellation & Refund Policy
This is a draft policy, under legal review. It describes how we intend to handle cancellations and refunds; your booking confirmation will state the terms that apply to you.
Last updated 19 October 2026
If you cancel
- More than 24 hours before pickup: full refund of the advance.
- Within 24 hours of pickup: the advance may be kept to cover the driver's committed day.
- Multi-day tours: cancellation terms are set out in your tour quote, as drivers block several days.
Flight delays and changes
For airport pickups we track your flight, and delays never cost extra. If your flight is cancelled or diverted, tell us and we'll move the pickup to a new time, day or airport, or refund the advance.
Weather and road closures
If snow, landslides or official closures make a route impassable, we'll offer an alternative route or date, or refund for the part of the trip that can't be completed. We won't send a driver onto a road that's officially closed.
How refunds are paid
Refunds go back to the original payment method. Card refunds can take several working days to appear, depending on your bank.
Questions
Contact the trip desk via the contact page.